Work Order
A document that authorizes and tracks specific maintenance, repair, or service work to be performed. Work orders typically include a description of the work, location, priority level, assigned vendor or staff member, estimated cost, and completion status. They provide a paper trail for all maintenance activities and help the association manage budgets, track vendor performance, and demonstrate proper maintenance of common areas.
Frequently Asked Questions
What is the difference between a maintenance request and a work order?
A maintenance request is a report of an issue submitted by a homeowner or board member. A work order is the internal document created by management to authorize and track the repair work. The maintenance request triggers the work order, which assigns a vendor, sets a priority, and tracks the job through completion.